1. Return Policy Overview

At Golden Niche BD, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help. This policy outlines how you can return items purchased from our online store.

2. Return Eligibility

You may return most new, unopened items within 7 days of delivery for a full refund. We also accept returns of opened items within 3 days of delivery if the item is defective or damaged upon arrival.

2.1 Eligible Items

• Items in original packaging
• Unopened and unused products
• Defective or damaged products (as received)

2.2 Non-Eligible Items

• Perishable goods such as food items
• Personalized or custom-made products
• Digital products or downloadable items
• Items marked as "Final Sale" or "Non-Returnable"
• Products with broken seals or missing parts

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at support@goldennichebd.com or call +880 1234 567890 within the eligible return period.
2. Provide your order number, the items you wish to return, and the reason for the return.
3. Our team will provide you with a Return Authorization Number (RAN) and instructions for returning the item.
4. Package the item securely in its original packaging if possible.
5. Include the RAN and a copy of your invoice in the package.
6. Ship the package to the address provided by our customer service team.

4. Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets our return policy requirements. The inspection process typically takes 1-2 business days.

4.1 Approved Returns

If your return is approved:

• For payment by credit/debit card: We will credit your account within 5-7 business days.
• For payment by bKash: We will process the refund to your bKash account within 3-5 business days.
• For cash on delivery payments: We will issue a bank transfer or store credit as per your preference.

4.2 Rejected Returns

If your return does not meet our policy requirements, we will notify you via email with the reason for rejection. In such cases, the item will be shipped back to you at your expense.

5. Shipping Costs for Returns

Shipping costs for returns are handled as follows:

• For defective or damaged items: Golden Niche BD will cover the return shipping costs.
• For change of mind or other non-defective returns: The customer is responsible for the return shipping costs.

6. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item. This ensures faster processing of your exchange.

7. Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

• Email: support@goldennichebd.com
• Phone: +880 1234 567890
• Hours: Monday to Friday, 9:00 AM to 6:00 PM (Bangladesh Standard Time)

8. Policy Updates

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Return Policy periodically.

Last Updated: June 15, 2023